Business Horizons · 1997 · 41 citations · 31 references
BusinessMarketingMarketing ManagementCustomer Relationship ManagementMarketing StrategyRelationship MarketingCustomer EngagementRelationship CommitmentRelationship CommunicationRelationship MaintenanceRelationship ManagementRelationship QualityCustomer Relationship MarketingRelationship Marketing PlanningRelationship Marketing Strategy
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The Commitment-Trust Theory of Relationship Marketing
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