Telecommunications Policy · 2006 · 330 citations · 38 references
ManagementMarketingMarketing ManagementMobile ComputingPsychometricsConsumer SatisfactionCustomer SatisfactionCustomer Satisfaction ManagementJob SatisfactionPatient SatisfactionService QualityMobile AdoptionMobile Consumer BehaviorMobile Service QualityMobile Service SatisfactionSatisfaction
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The partial least squares approach for structural equation modeling.
Wynne W. Chin · 1998 · 11.7K citations
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Frederick F. Reichheld, W. Earl Sasser · PubMed · 1990 · 5.3K citations
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