Concepedia

Mobile Service Satisfaction

Mobile Service Satisfaction is a consumer satisfaction construct that specifically measures the evaluative judgment of users regarding the performance of mobile telecommunication services in meeting their expectations, needs, and usage experiences.

184

Publications

11.6K

Citations

422

Authors

211

Institutions

Publications per year

2017–2026

67

Parents

Publications

184

Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market

Torsten J. Gerpott, Wolfgang Rams, Andreas Schindler · Telecommunications Policy · 2001 · 724 citations

, , +12

Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives

Chun‐Hua Hsiao, Jung‐Jung Chang, Kai‐Yu Tang · Telematics and Informatics · 2015 · 698 citations

, , +16

Antecedents and consequences of mobile phone usability: Linking simplicity and interactivity to satisfaction, trust, and brand loyalty

Dongwon Lee, Junghoon Moon, Yong Jin Kim et al. · Information & Management · 2014 · 411 citations

, , +16

User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust

Muslim Amin, Sajad Rezaei, Maryam Abolghasemi · Nankai Business Review International · 2014 · 403 citations

, , +17

A customer value, satisfaction, and loyalty perspective of mobile application recommendations

Chenyan Xu, Daniel A. Peak, Victor R. Prybutok · Decision Support Systems · 2015 · 357 citations · Full text

, , +16

1–5 of 184

Authors

422

  1. AS
    Alexander Serenko

    Lakehead University, Canada

    4 publications · 443 citations

    4

    h-index

  2. OT
    Ofir Turel

    California State University, Fullerton, United States

    4 publications · 443 citations

    4

    h-index

  3. CC
    Cristina Calvo-Porral

    Universidade da Coruña, Spain

    4 publications · 186 citations

    4

    h-index

  4. YK
    Yogesh K. Dwivedi

    Swansea University, United Kingdom

    4 publications · 220 citations

    4

    h-index

  5. HP
    Hua Pang

    Tianjin University, China

    3 publications · 327 citations

    3

    h-index

1–5 of 422

Institutions

211

  1. Seoul National University

    Seoul, South Korea

    5 h-index

    10 publications

    1.2K citations

  2. Huazhong University of Science and Technology

    Wuhan, China

    4 h-index

    9 publications

    722 citations

  3. Universidade da Coruña

    A Coruña, Spain

    4 h-index

    7 publications

    338 citations

  4. Swansea University

    Swansea, United Kingdom

    4 h-index

    4 publications

    220 citations

  5. Yonsei University

    Seoul, South Korea

    3 h-index

    5 publications

    184 citations

  6. International Islamic University Malaysia

    Kuala Lumpur, Malaysia

    3 h-index

    3 publications

    85 citations

  7. Tianjin University

    Tianjin, China

    3 h-index

    5 publications

    504 citations

  8. McMaster University

    Hamilton, Canada

    3 h-index

    5 publications

    402 citations

1–8 of 211

Venues

  1. International Journal of Mobile Communications

    IJMC · 6 publications · 189 citations

    6

    h-index

  2. Telematics and Informatics

    6 publications · 1.1K citations

    6

    h-index

  3. International Journal of Bank Marketing

    4 publications · 426 citations

    4

    h-index

  4. AFRICAN JOURNAL OF BUSINESS MANAGEMENT

    AJBM · 3 publications · 98 citations

    3

    h-index

  5. Telecommunications Policy

    3 publications · 1.2K citations

    3

    h-index

1–5