Industrial Marketing Management · 2008 · 208 citations · 68 references
BusinessMarketingPerformance ManagementBusiness Process ManagementCustomer Relationship ManagementPerformance MeasurementCustomer Performance MeasurementPerformance EvaluationPerformance MeasuresPerformance MetricsProcess Performance MeasurementProcess Performance MetricsKey Performance IndicatorsPerformance Indicator FrameworksPerformance Management FrameworksPerformance Measurement DesignPerformance Measurement Systems
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Jay B. Barney · Journal of Management · 1991 · 45.6K citations
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R. S. Caplan · Harvard business review · 1992 · 12.2K citations
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