Concepedia

Publication | Closed Access

Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment

194

Citations

77

References

2006

Year

References

YearCitations

1980

7.8K

2001

6.2K

1987

4.2K

1990

4.2K

1985

3.7K

1994

3.6K

1999

3.1K

2002

2.4K

1989

2.2K

2002

2.2K

Page 1