Publication | Closed Access
Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment
194
Citations
77
References
2006
Year
Customer ExperienceCustomer SatisfactionInteractive MarketingManagementConsumer ResearchSocial SciencesCommunicationConsumer AppealMarketingService CustomerConsumer EngagementPsychologyEmotionCustomer Loyalty
| Year | Citations | |
|---|---|---|
1980 | 7.8K | |
2001 | 6.2K | |
1987 | 4.2K | |
1990 | 4.2K | |
1985 | 3.7K | |
1994 | 3.6K | |
1999 | 3.1K | |
2002 | 2.4K | |
1989 | 2.2K | |
2002 | 2.2K |
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