Journal of Retailing · 2005 · 324 citations · 52 references
BusinessMarketingMarketing ManagementConsumer BehaviorCustomer Relationship ManagementRelationship MarketingCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer RetentionCustomer SatisfactionOnline Consumer BehaviorConsumer Trust In E-commerceOnline Customer EngagementOnline Customer ExperienceOnline Customer JourneyOnline Search
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