Concepedia

The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence

Lisa K. Scheer, C. Fred Miao, Jason Garrett

Journal of the Academy of Marketing Science · 2009 · 126 citations · 89 references

Concepts

ManagementSupply Chain ManagementCustomer Relationship ManagementRelationship MarketingSupplier Relationship ManagementCustomer LoyaltyCustomer SatisfactionSupplier CollaborationSupplier DevelopmentSupplier IntegrationSupplier ManagementBuyer-supplier DependenceCustomer DependenceSupplier Dependency ManagementSupplier LoyaltySupplier Relationship Strength

References

89

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 67.9K citations

Social Sciences, Educational Measurement, Econometrics +15

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations

Social Sciences, Educational Measurement, Econometrics +15

Firm Resources and Sustained Competitive Advantage

Jay B. Barney · Journal of Management · 1991 · 45.6K citations

Management, Strategic Management, Strategy +16

Dynamic capabilities and strategic management

David J. Teece, Gary P. Pisano, Amy Shuen · Strategic Management Journal · 1997 · 31.5K citations

Management, Strategic Management, Strategy +14

The Commitment-Trust Theory of Relationship Marketing

Robert M. Morgan, Shelby D. Hunt · Journal of Marketing · 1994 · 17.4K citations

Business, Marketing, Marketing Management +10