Concepedia

Customer Dependence

Customer Dependence is a strategic construct in resource dependence theory that denotes the extent to which an organization relies on a limited number of customers for its critical resources, particularly revenue, thereby increasing their power to influence organizational decisions and performance.

44

Publications

2.2K

Citations

115

Authors

84

Institutions

Publications per year

2017–2026

20

Variants

Customer Dependency

Parents

Publications

44

The Influence of Corporate Character on Customers and Employees: Exploring Similarities and Differences

Rosa Chun · Journal of the Academy of Marketing Science · 2006 · 183 citations

, , +12

Financial benefits and risks of dependency in triadic supply chain relationships

Yoon Hee Kim, Darren Henderson · Journal of Operations Management · 2015 · 179 citations

, , +13

Starting up in a turbulent environment: A process model of failure among firms with high customer dependence

Satchi Venkataraman, Andrew H. Van de Ven, Jeanne Buckeye et al. · Journal of Business Venturing · 1990 · 175 citations

, , +10

Does customer incivility undermine employees’ service performance?

Bao Cheng, Yun Dong, Xing Zhou et al. · International Journal of Hospitality Management · 2020 · 135 citations

, , +13

The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence

Lisa K. Scheer, C. Fred Miao, Jason Garrett · Journal of the Academy of Marketing Science · 2009 · 126 citations

, , +13

1–5 of 44

Authors

115

  1. SS
    Sanjaya Singh Gaur

    Sunway University, Malaysia

    2 publications · 49 citations

    2

    h-index

  2. PN
    Peter Naudé

    University of Manchester, United Kingdom

    1 publications · 57 citations

    1

    h-index

  3. MW
    Martin Wetzels

    Maastricht University, Netherlands

    1 publications · 12 citations

    1

    h-index

  4. FL
    Feng Liu

    Shandong University, China

    1 publications · 39 citations

    1

    h-index

  5. SM
    Sahar Mousavi

    Loughborough University, United Kingdom

    1 publications · 57 citations

    1

    h-index

1–5 of 115

Institutions

84

  1. Hong Kong University of Science and Technology

    Hong Kong, Hong Kong

    2 h-index

    2 publications

    66 citations

  2. University of Pennsylvania

    Philadelphia, United States

    2 h-index

    2 publications

    209 citations

  3. Xiamen University

    Xiamen, China

    2 h-index

    5 publications

    559 citations

  4. Institute of Management Technology, Dubai

    Dubai, United Arab Emirates

    2 h-index

    2 publications

    49 citations

  5. Shanghai Jiao Tong University

    Shanghai, China

    2 h-index

    3 publications

    60 citations

  6. Universitat de València

    Valencia, Spain

    2 h-index

    3 publications

    90 citations

  7. Auckland University of Technology

    Auckland, New Zealand

    2 h-index

    2 publications

    49 citations

  8. Georgia Southern University

    Statesboro, United States

    2 h-index

    2 publications

    296 citations

1–8 of 84

Venues

  1. 4

    h-index

  2. Journal of Business and Industrial Marketing

    2 publications · 60 citations

    2

    h-index

  3. Journal of Business Venturing

    JBV · 2 publications · 222 citations

    2

    h-index

  4. Organization Studies

    2 publications · 62 citations

    2

    h-index

  5. Industrial Marketing Management

    2 publications · 80 citations

    2

    h-index

1–5