Concepedia

Flow and Internet shopping behavior

Donnavieve Smith, K. Sivakumar

Journal of Business Research · 2002 · 202 citations · 38 references

Concepts

BusinessMarketingMarketing ManagementConsumer BehaviorE-commerce RetailingBusiness-to-consumer E-commerceE-commerce MarketingOnline Consumer BehaviorOnline MarketplacesRetail Consumer BehaviorShopping PracticesE-commerce Shopping BehaviorOnline Purchase IntentionShopping Journey

References

38

Flow: the psychology of optimal experience

Choice Reviews Online · 1990 · 12.7K citations

Social Sciences, Psychology, Social Psychology +5

Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations

Donna L. Hoffman, Thomas P. Novak · Journal of Marketing · 1996 · 4.7K citations

Business, Marketing, Marketing Management +13

Effects of Price, Brand, and Store Information on Buyers' Product Evaluations

William B. Dodds, Kent B. Monroe, Dhruv Grewal · Journal of Marketing Research · 1991 · 4.7K citations

Business, Marketing, Marketing Management +12

Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

Mary Jo Bitner · Journal of Marketing · 1990 · 4.3K citations

Business, Marketing, Marketing Management +17

Measuring the Customer Experience in Online Environments: A Structural Modeling Approach

Thomas P. Novak, Donna L. Hoffman, Yiu‐Fai Yung · Marketing Science · 2000 · 3.1K citations

Business, Information Systems, Marketing +14