SERVICE QUALITY DIMENSIONS AND STUDENTS SATISFACTION

Abstract

The current research paper aims to discuss threefold of service quality and students satisfaction. First is to shed light on the concepts of service quality and student satisfaction. Second is to examine the major dimensions of service quality in higher education. Third is to propose conceptual model to investigate the relationship between service quality dimensions and students satisfaction in Jordanian higher education. The article is based on analyze literature and providing guidelines to researchers on how to identify the most important service quality dimensions for higher education setting. Suggestions for future research are made and limitations highlighted.