Concepedia

Switching Intentions

Switching Intentions is a relational construct in the study of relationship quality that denotes the extent to which an individual perceives a likelihood of terminating or transitioning away from a current relational exchange in favor of an alternative.

108

Publications

10.6K

Citations

248

Authors

154

Institutions

Publications per year

2017–2026

37

Parents

Publications

108

Switching barriers and repurchase intentions in services

Michael A. Jones, David L. Mothersbaugh, Sharon E. Beatty · Journal of Retailing · 2000 · 1.6K citations

, , +12

Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors

Susan M. Keaveney, Madhavan Parthasarathy · Journal of the Academy of Marketing Science · 2001 · 523 citations

, , +17

The effects of relationship quality and switching barriers on customer loyalty

Chung-Tzer Liu, Yi Guo, Chia-Hui Lee · International Journal of Information Management · 2010 · 485 citations

, , +14

The Positive and Negative Effects of Switching Costs on Relational Outcomes

Michael A. Jones, Kristy E. Reynolds, David L. Mothersbaugh et al. · Journal of Service Research · 2007 · 442 citations

, , +14

The Service Provider Switching Model (SPSM)

Harvir S. Bansal, Shirley Taylor · Journal of Service Research · 1999 · 413 citations

, , +14

1–5 of 108

Authors

248

  1. HH
    Heesup Han

    Sejong University, South Korea

    4 publications · 805 citations

    4

    h-index

  2. IS
    Imam Salehudin

    University of Indonesia, Indonesia

    3 publications · 91 citations

    3

    h-index

  3. DL
    David L. Mothersbaugh

    University of Alabama, United States

    3 publications · 2K citations

    3

    h-index

  4. YC
    Yi-Fei Chuang

    Ming Chuan University, Taiwan

    3 publications · 140 citations

    3

    h-index

  5. AG
    Anders Gustafsson

    Karlstad University, Sweden

    2 publications · 91 citations

    2

    h-index

1–5 of 248

Institutions

154

  1. Ming Chuan University

    Taoyuan District, Taiwan

    4 h-index

    6 publications

    529 citations

  2. University of Science and Technology of China

    Hefei, China

    4 h-index

    9 publications

    543 citations

  3. University of Alabama

    Tuscaloosa, United States

    3 h-index

    6 publications

    4.5K citations

  4. Hong Kong Baptist University

    Hong Kong, Hong Kong

    3 h-index

    3 publications

    262 citations

  5. Sejong University

    Seoul, South Korea

    3 h-index

    5 publications

    281 citations

  6. Universiti Sains Malaysia

    George Town, Malaysia

    3 h-index

    5 publications

    246 citations

  7. Soochow University

    Taipei, Taiwan

    3 h-index

    4 publications

    1.3K citations

  8. Decision Sciences (United States)

    Fort Walton Beach, United States

    3 h-index

    5 publications

    876 citations

1–8 of 154

Venues

  1. Journal of Service Research

    JSR · 4 publications · 946 citations

    4

    h-index

  2. Psychology and Marketing

    4 publications · 577 citations

    4

    h-index

  3. Journal of Retailing

    3 publications · 1.8K citations

    3

    h-index

  4. Sustainability

    3 publications · 51 citations

    3

    h-index

  5. European Journal of Marketing

    EJM · 3 publications · 512 citations

    3

    h-index

1–5