Concepedia
Statistics
Publications
6
Citations
648
H-Index
Active since
2008
Affiliations
Soochow University(Current)
University of Michigan–Dearborn
University of Michigan
Chung-Tzer Liu is an author at Soochow University specializing in customer satisfaction, business, and service quality.
Publications per year
2008–2015
The effects of relationship quality and switching barriers on customer loyalty
Chung-Tzer Liu, Yi Guo, Chia-Hui Lee · International Journal of Information Management · 2010 · 485 citations
Business, Marketing, Marketing Management +14
A study of the service quality of general portals
Chung-Tzer Liu, Timon C. Du, Hsiao-Hao Tsai · Information & Management · 2009 · 78 citations
Management, Information Systems, Management Information Systems +12
Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems
Chung-Tzer Liu, Yi Guo · Journal of Organizational and End User Computing · 2008 · 33 citations
Business, Information Systems, Management Information Systems +17
Measuring user perceived service quality of online auction sites
Chung-Tzer Liu, Yi Guo, Tzong-Yin Hsieh · Service Industries Journal · 2010 · 25 citations
Managing temporary workers by defining temporary work agency service quality
Chung-Tzer Liu, Cindy Wu, Chun-Wei Hu · Human Resource Management · 2010 · 15 citations
Business, Human Resource Management, Organizational Behavior +14
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