Concepedia

Service Robot Evaluation

Service Robot Evaluation is a systematic assessment methodology designed to measure the performance, usability, safety, and social acceptability of robots deployed in service environments, distinguishing it from other robot evaluation domains by its focus on human-centered tasks and real-world interaction scenarios in sectors such as healthcare, hospitality, and public services.

185

Publications

13K

Citations

625

Authors

285

Institutions

Publications per year

2017–2026

105

Parents

Publications

185

Developing and validating a service robot integration willingness scale

Lu Lu, Ruiying Cai, Doğan Gürsoy · International Journal of Hospitality Management · 2019 · 947 citations

, , +5

Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

Seongseop Kim, Jungkeun Kim, Frank Badu‐Baiden et al. · International Journal of Hospitality Management · 2020 · 547 citations · Full text

, , +15

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz et al. · Journal of Service Theory and Practice · 2020 · 544 citations · Full text

, , +12

To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

Sungwoo Choi, Anna S. Mattila, Lisa E. Bolton · Journal of Service Research · 2020 · 453 citations

, , +12

Robots at work: People prefer—and forgive—service robots with perceived feelings.

Kai Chi Yam, Yochanan Bigman, Pok Man Tang et al. · Journal of Applied Psychology · 2020 · 315 citations

, , +15

1–5 of 185

Authors

625

  1. LI
    Luca Iocchi

    Sapienza University of Rome, Italy

    4 publications · 244 citations

    4

    h-index

  2. TV
    Tijn van der Zant

    University of Groningen, Netherlands

    4 publications · 244 citations

    4

    h-index

  3. BG
    Birgit Graf

    Fraunhofer Institute for Manufacturing Engineering and Automation, Germany

    4 publications · 77 citations

    4

    h-index

  4. JZ
    Jianwei Zhang

    Universität Hamburg, Germany

    3 publications · 65 citations

    3

    h-index

  5. MD
    Michael Decker

    Karlsruhe Institute of Technology, Germany

    3 publications · 231 citations

    3

    h-index

1–5 of 625

Institutions

285

  1. Carnegie Mellon University

    Pittsburgh, United States

    7 h-index

    21 publications

    1.9K citations

  2. Fraunhofer Institute for Manufacturing Engineering and Automation

    Stuttgart, Germany

    5 h-index

    16 publications

    294 citations

  3. Karlsruhe Institute of Technology

    Karlsruhe, Germany

    4 h-index

    12 publications

    808 citations

  4. Universität Hamburg

    Hamburg, Germany

    4 h-index

    10 publications

    223 citations

  5. Sapienza University of Rome

    Rome, Italy

    4 h-index

    5 publications

    272 citations

  6. Korea University

    Seoul, South Korea

    4 h-index

    5 publications

    114 citations

  7. KTH Royal Institute of Technology

    Stockholm, Sweden

    4 h-index

    11 publications

    1K citations

  8. Universitat Politècnica de Catalunya

    Barcelona, Spain

    4 h-index

    9 publications

    796 citations

1–8 of 285

Venues

  1. International Journal of Hospitality Management

    9 publications · 2.3K citations

    9

    h-index

  2. 5

    h-index

  3. Robotics and Autonomous Systems

    4 publications · 398 citations

    4

    h-index

  4. International Journal of Social Robotics

    4 publications · 105 citations

    4

    h-index

  5. IEEE Access

    3 publications · 53 citations

    3

    h-index

1–5