Concepedia
International Journal of Hospitality Management · 2020 · 530 citations · 94 references
Open access
Global HealthHospital EnvironmentCovid-19 PandemicBusinessHospitalityRobot ServiceService RobotTourismPublic HealthHuman ServiceSocial DistancingCovid-19Hospitality Management
94
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
Viswanath Venkatesh, Fred D. Davis · Management Science · 2000 · 21.6K citations · Full text
Customer Satisfaction, Innovation Adoption, Behavioral Decision Making +21
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text
Measuring Service Quality: A Reexamination and Extension
J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.8K citations
Total Quality Management, Customer Satisfaction, Service Quality Construct +14
The media equation: how people treat computers, television, and new media like real people and places
Choice Reviews Online · 1997 · 4.9K citations
Digital Society, Social Psychology, Education +26
The second machine age: work, progress, and prosperity in a time of brilliant technologies
Choice Reviews Online · 2015 · 4.4K citations
Business Intelligence, Second Machine Age, Technological Paradigm +29