Concepedia

Human-robot Service Interaction

Human-Robot Service Interaction is a form of service interaction within service automation systems wherein humans and robots engage in coordinated, goal-oriented exchanges to co-create value, distinguished by the integration of autonomous robotic agents as service providers or facilitators in self-service contexts.

363

Publications

26.4K

Citations

1.1K

Authors

424

Institutions

Publications per year

2017–2026

222

Parents

Publications

363

Domo Arigato Mr. Roboto

Jenny van Doorn, Martin Mende, Stephanie Noble et al. · Journal of Service Research · 2016 · 1.2K citations · Full text

, , +13

Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI

Markus Blut, Cheng Wang, Nancy V. Wünderlich et al. · Journal of the Academy of Marketing Science · 2021 · 1.1K citations · Full text

, , +11

Engaged to a Robot? The Role of AI in Service

Ming‐Hui Huang, Roland T. Rust · Journal of Service Research · 2020 · 1K citations · Full text

, , +17

Service robot implementation: a theoretical framework and research agenda

Daniel Belanche, Luis V. Casaló, Carlos Flavián et al. · Service Industries Journal · 2019 · 658 citations · Full text

, , +15

Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots

Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob et al. · Tourism Management · 2019 · 580 citations · Full text

, , +17

1–5 of 363

Authors

1.1K

  1. JW
    Jochen Wirtz

    National University of Singapore, Singapore

    5 publications · 641 citations

    5

    h-index

  2. HL
    Hyong-Euk Lee

    Korea Advanced Institute of Science and Technology, South Korea

    5 publications · 120 citations

    5

    h-index

  3. GO
    Gaby Odekerken‐Schröder

    Maastricht University, Netherlands

    5 publications · 309 citations

    5

    h-index

  4. BA
    Bruce A. MacDonald

    University of Auckland, New Zealand

    5 publications · 174 citations

    5

    h-index

  5. JF
    Jodi Forlizzi

    Carnegie Mellon University, United States

    5 publications · 747 citations

    5

    h-index

1–5 of 1.1K

Institutions

424

  1. Korea Advanced Institute of Science and Technology

    Daejeon, South Korea

    10 h-index

    40 publications

    1.4K citations

  2. Carnegie Mellon University

    Pittsburgh, United States

    9 h-index

    31 publications

    2.8K citations

  3. National University of Singapore

    Singapore, Singapore

    8 h-index

    9 publications

    1.1K citations

  4. University of Surrey

    Guildford, United Kingdom

    7 h-index

    10 publications

    875 citations

  5. Maastricht School of Management

    Maastricht, The Netherlands

    7 h-index

    17 publications

    2K citations

  6. Maastricht University

    Maastricht, The Netherlands

    7 h-index

    22 publications

    3.3K citations

  7. KTH Royal Institute of Technology

    Stockholm, Sweden

    7 h-index

    15 publications

    888 citations

  8. National Taiwan University

    Taipei, Taiwan

    7 h-index

    20 publications

    1.5K citations

1–8 of 424

Venues

  1. International Journal of Hospitality Management

    14 publications · 2.2K citations

    14

    h-index

  2. Robotics and Autonomous Systems

    11 publications · 540 citations

    11

    h-index

  3. Journal of service management

    10 publications · 956 citations

    10

    h-index

  4. Journal of Hospitality Marketing & Management

    JHMM · 7 publications · 1.4K citations

    7

    h-index

  5. Journal of Service Research

    JSR · 7 publications · 2.7K citations

    7

    h-index

1–5