Nancy V. Wünderlich

Author

Nancy V. Wünderlich

Paderborn University ORCID

Also Known As

Graham Dickens, Nancy V Wünderlich, Nancy V. Wünderlich, Nancy Viola Wünderlich, Nancy Wünderlich, Wünderlich, Nancy V.

Publications

3.4K

Citations

H-Index

Concepts

All Affiliations

Paderborn University Technische Universität Berlin University of Rostock Durham University University of Passau

About

Nancy V. Wünderlich is an author at Paderborn University specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	9	9	1.3K
2	Engineering	5	5	1.5K
3	Education	2	2	334
4	Arts	1	1	111
5	Health Sciences	1	1	15

Nancy V. Wünderlich

Publications

3.3K

Citations

H-Index

Page 1

	Year	Citations
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI Markus Blut, Cheng Wang, Nancy V. Wünderlich, Journal of the Academy of Marketing Science Artificial IntelligenceEngineeringSocially Assistive RobotCommunicationAutonomy	2021	943
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers Bart Larivière, David E. Bowen, Tor W. Andreassen, Journal of Business Research Customer SatisfactionService ResearchService StudyManagementUser Experience	2017	703
High Tech and High Touch Nancy V. Wünderlich, Florian von Wangenheim, Mary Jo Bitner Journal of Service Research EngineeringEducationTechnology AssessmentWearable ComputerCommunication	2012	318
The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention1 Anne Scherer, Nancy V. Wünderlich, Florian von Wangenheim MIS Quarterly	2015	228
Advancing research on loyalty programs: a future research agenda Els Breugelmans, Tammo H.A. Bijmolt, Jie Zhang, Marketing Letters Customer SatisfactionLoyalty ProgramsBusinessConsumer ResearchCustomer Involvement	2014	143
Technology mediation in service delivery: A new typology and an agenda for managers and academics Jan H. Schumann, Nancy V. Wünderlich, Florian von Wangenheim Technovation New TypologyService InnovationOrganizational CommunicationService DeliveryInformation Technology Management	2011	130
The great game of business: Advancing knowledge on gamification in business contexts Nancy V. Wünderlich, Anders Gustafsson, Juho Hamari, Journal of Business Research Performance StudiesAdvancing KnowledgeOnline GamingInteractive MarketingGamification	2019	111
Understanding the customer experience with smart services Luisa Gonçalves, Lia Patrício, Jorge Teixeira, Journal of service management Service ProviderCustomer SatisfactionCustomer ExperienceEngineeringBusiness Intelligence	2020	89
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings Stefanie Paluch, Nancy V. Wünderlich Journal of Business Research Service InnovationOrganizational CommunicationTechnology Acceptance ModelRisk PerceptionsInformation Technology Management	2016	80
Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits Jan H. Schumann, Nancy V. Wünderlich, Heiner Evanschitzky Journal of Retailing Public PolicyService RecoverySpecial Treatment BenefitsHealth InsuranceService Competition	2013	76

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