Concepedia

Markus Blut

MB

45

Publications

5.3K

Citations

32

H-Index

2007

Active since

Affiliations

Durham University(Current)

Aston University

Newcastle University

TU Dortmund University

University of Rostock

Markus Blut is an author at Durham University specializing in management, business, and marketing.

Top concepts

ManagementMarketingBusinessConsumer ResearchCustomer SatisfactionConsumer BehaviorService QualityUser ExperienceInteractive MarketingBusiness Strategy

Publications per year

2007–2025

45

Publications

45

Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI

Markus Blut, Cheng Wang, Nancy V. Wünderlich et al. · Journal of the Academy of Marketing Science · 2021 · 943 citations · Full text

Artificial Intelligence, Engineering, Socially Assistive Robot +24

Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage

Markus Blut, Cheng Wang · Journal of the Academy of Marketing Science · 2019 · 506 citations · Full text

Consequences of customer loyalty to the loyalty program and to the company

Heiner Evanschitzky, B. Ramaseshan, David M. Woisetschläger et al. · Journal of the Academy of Marketing Science · 2011 · 333 citations

Customer Satisfaction, Service Quality, Business +6

E-Service Quality: Development of a Hierarchical Model

Markus Blut · Journal of Retailing · 2016 · 296 citations · Full text

Customer Satisfaction, Service Quality, E-services +5

The influence of acceptance and adoption drivers on smart home usage

Marco Hubert, Markus Blut, Christian Brock et al. · European Journal of Marketing · 2018 · 271 citations · Full text

Rows per page

1–5 of 45