Human Service Interface is an academic construct that denotes the systematic interaction framework through which human agents deliver services within a service encounter, distinguished by its focus on the interpersonal, cognitive, and behavioral mechanisms that shape service quality and customer experience.
52
Publications
3.2K
Citations
151
Authors
82
Institutions
Publications per year
2017–2026
19
Parents
Publications
52
The Client Role in Staff Burn‐Out
Christina Maslach · Journal of Social Issues · 1978 · 461 citations
Human services as complex organizations
Long Range Planning · 1993 · 295 citations
Management, Human Resource Management, Organization Studies +13
1–5 of 52
Authors
151
- AF
2
h-index
- RA
1
h-index
- AG
1
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- TW
1
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- MA
1
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1–5 of 151
Institutions
82
University of Washington
Seattle, United States
3 h-index
7 publications
148 citations
Macao University of Tourism
Macao, Macao
2 h-index
2 publications
165 citations
Cornell University
Ithaca, United States
2 h-index
2 publications
36 citations
The University of Tokyo
Tokyo, Japan
2 h-index
6 publications
264 citations
New York State University College of Human Ecology
Ithaca, United States
1 h-index
1 publications
12 citations
Stenden University of Applied Sciences
Leeuwarden, Netherlands
1 h-index
2 publications
52 citations
Microsoft (United States)
Redmond, United States
1 h-index
1 publications
39 citations
Teach For America
New York, United States
1 h-index
1 publications
24 citations
1–8 of 82
Venues
- Computers in Human Services
2 publications · 23 citations
2
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- International Journal of Hospitality Management
2 publications · 590 citations
2
h-index
- Long Range Planning
1 publications · 295 citations
1
h-index
- Telematics and Informatics Reports
1 publications · 35 citations
1
h-index
- IEEE/ASME Transactions on Mechatronics
1 publications · 76 citations
1
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1–5