Alei Fan - Concepedia

Author

Alei Fan

Purdue University West Lafayette ORCID

Also Known As

A Fan, Alei (Aileen) Fan, Alei Fan, Fan, Alei

Publications

Citations

H-Index

117

Concepts

All Affiliations

Purdue University West Lafayette Temple University Pennsylvania State University State Street (United States)University of Alabama

About

Alei Fan is an author at Purdue University West Lafayette specializing in marketing, consumer behavior, and management.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	15	16	625
2	Engineering	7	7	313
3	Health Sciences	4	4	449
4	Education	2	2	66
5	Arts	1	1	50

Alei Fan

Publications

1.9K

Citations

H-Index

Page 1

	Year	Citations
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal Alei Fan, Luorong Wu, Li Miao, Journal of Hospitality Marketing & Management	2019	195
Restaurants and COVID-19: What are consumers’ risk perceptions about restaurant food and its packaging during the pandemic? Karen Byrd, EunSol Her, Alei Fan, International Journal of Hospitality Management Food MarketingHealth CommunicationManagementConsumer ResearchFood Service	2020	192
The impact of language style on consumers′ reactions to online reviews Laurie Wu, Han Shen, Alei Fan, Tourism Management Online Customer BehaviorConsumer Decision MakingConsumers′ ReactionsCustomer ReviewOnline Reviews	2016	151
Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context? Alei Fan, Luorong Wu, Anna S. Mattila Journal of Services Marketing Customer ExperienceCustomer SatisfactionBehavioral Decision MakingSst FacilitiesConsumer Research	2016	143
Immersive Digital Tourism: The Role of Multisensory Cues in Digital Museum Experiences Kexin Guo, Alei Fan, Xinran Lehto, Journal of Hospitality & Tourism Research Digital Museum ExperiencesCultural HeritageSensory ExperiencesCultural TourismNew Generation	2021	123
Robot vs human: expectations, performances and gaps in off-premise restaurant service modes Karen Byrd, Alei Fan, EunSol Her, International Journal of Contemporary Hospitality Management Off-premise Restaurant ServiceCustomer SatisfactionEngineeringSocially Assistive RobotConsumer Research	2021	93
Robotic involvement in the service encounter: a value-centric experience framework and empirical validation Laurie Wu, Alei Fan, Yang Yang, Journal of service management Customer ExperienceCustomer SatisfactionEmpirical ValidationEngineeringRobotic Involvement	2021	75
Whom do we trust? Cultural differences in consumer responses to online recommendations Alei Fan, Han Shen, Laurie Wu, International Journal of Contemporary Hospitality Management Credibility PerceptionsDigital MarketingConsumer StudyConsumer ResearchConsumer Attitude	2018	63
To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology Alei Fan, Zhi Lu, Zhenxing Mao International Journal of Hospitality Management Customer ExperienceCustomer SatisfactionDigital MarketingConsumer ResearchHospitality	2021	56
How does social distance impact customers’ complaint intentions? A cross-cultural examination Alei Fan, Anna S. Mattila, Xinyuan Zhao International Journal of Hospitality Management Customer ExperienceCustomer SatisfactionCross-cultural ExaminationOnline Customer BehaviorInterpersonal Communication	2015	50

Page 1