Li Miao

Customer engagement behaviors and hotel responses

Wei Wei, Li Miao, Zhuowei Huang · International Journal of Hospitality Management · 2012 · 297 citations

Customer Satisfaction, Customer Engagement Behaviors, Hospitality Marketing +10

When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal

Alei Fan, Luorong Wu, Li Miao et al. · Journal of Hospitality Marketing & Management · 2019 · 195 citations

Peer-to-peer interactions: Perspectives of Airbnb guests and hosts

Hyoungeun Moon, Li Miao, Lydia Hanks et al. · International Journal of Hospitality Management · 2018 · 169 citations

Social Media, Interactive Marketing, Hospitality Marketing +10

Proximal and distal post-COVID travel behavior

Li Miao, Jinyoung Im, Xiaoxiao Fu et al. · Annals of Tourism Research · 2021 · 146 citations

Covid-19 Pandemic, Epidemiology, Social Distancing +1

CEO letters: Hospitality corporate narratives during the COVID-19 pandemic

Jinyoung Im, Haemi Kim, Li Miao · International Journal of Hospitality Management · 2020 · 97 citations

Organizational Communication, Covid-19 Pandemic, Management +9