Luorong Wu - Concepedia

Author

Luorong Wu

Pennsylvania State University

Also Known As

Luorong (Laurie) Wu, Luorong Wu

Publications

680

Citations

H-Index

Concepts

All Affiliations

Pennsylvania State University Temple University Purdue University West Lafayette

About

Luorong Wu is an author at Pennsylvania State University specializing in marketing, consumer research, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	5	5	374
2	Communication	4	4	334
3	Business	3	3	135
4	Health Sciences	1	1	143
5	Social Sciences	1	1	96

Luorong Wu

Publications

670

Citations

H-Index

Page 1

	Year	Citations
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal Alei Fan, Luorong Wu, Li Miao, Journal of Hospitality Marketing & Management	2019	195
Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context? Alei Fan, Luorong Wu, Anna S. Mattila Journal of Services Marketing Customer ExperienceCustomer SatisfactionBehavioral Decision MakingSst FacilitiesConsumer Research	2016	143
Online Reviews Lu Zhang, Luorong Wu, Anna S. Mattila Journal of Travel Research Online Customer BehaviorConsumer Decision MakingSocial MediaBehavioral Decision MakingOnline Reviews	2014	96
Territoriality revisited: Other customer's perspective Luorong Wu, Anna S. Mattila, Juyeon Han International Journal of Hospitality Management Customer ExperienceCustomer SatisfactionConsumer ResearchBusinessCustomer Community	2014	49
Investigating consumer embarrassment in service interactions Luorong Wu, Anna S. Mattila International Journal of Hospitality Management Customer SatisfactionService RecoveryService ResearchInteractive MarketingManagement	2012	49
Not all smiles are created equal Milos Bujisic, Luorong Wu, Anna S. Mattila, International Journal of Contemporary Hospitality Management Customer ExperienceCustomer SatisfactionAuthentic SmileConsumer ResearchCommunication	2013	46
A Moderating Role of Green Practices on the Relationship between Service Quality and Customer Satisfaction: Chinese Hotel Context Seoki Lee, Kyung‐A Sun, Luorong Wu, Journal of China Tourism Research Customer SatisfactionGreen MarketingService QualityModerating EffectService Research	2018	40
Gender differences in the intentions to voice complaints across different service failure modes Alei Fan, Luorong Wu, Anna S. Mattila Journal of Foodservice Business Research	2016	22
Hospitality Graduate Students’ Program Choice Decisions: Implications for Faculty and Administrators Hubert B. Van Hoof, Luorong Wu, Lu Zhang Florida International University Digital Commons (Florida International University)	2014	10
Mobile Payments in Travel & Tourism: Unlocking the Potential Suiwen Zou, Luorong Wu, Hongbo Liu,	2019	10

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