Concepedia

Service Experience Prototyping

Service Experience Prototyping is a methodological framework within service design that systematically simulates and iteratively evaluates the holistic user interactions, emotions, and touchpoints involved in a service offering to refine its experiential qualities prior to full-scale implementation.

35

Publications

3K

Citations

76

Authors

50

Institutions

Publications per year

2017–2026

13

Parents

Publications

35

Technology Infusion in Service Encounters

M. J. Bitner, Stephen W. Brown, Matthew L. Meuter · Journal of the Academy of Marketing Science · 2000 · 1.5K citations

, , +12

Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development

Eun Yu, Daniela Sangiorgi · Journal of Service Research · 2017 · 247 citations

, , +17

Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings

Dhruv Grewal, Mirja Kroschke, Martin Mende et al. · Journal of Interactive Marketing · 2020 · 148 citations

, , +16

The Business Case for Better Buildings

Leonard L. Berry, Derek Parker, Russell C Coile et al. · Frontiers of Health Services Management · 2004 · 148 citations

, , +16

Gemiverse: The blockchain-based professional certification and tourism platform with its own ecosystem in the metaverse

Dongying Wei · International Journal of Geoheritage and Parks · 2022 · 99 citations · Full text

, , +13

1–5 of 35

Authors

76

  1. JB
    Johan Blomkvist

    Linköping University, Sweden

    6 publications · 147 citations

    6

    h-index

  2. SH
    Stefan Holmlid

    Linköping University, Sweden

    5 publications · 142 citations

    5

    h-index

  3. CV
    Christian van Husen

    Arts et Métiers, France

    3 publications · 56 citations

    3

    h-index

  4. SR
    Simon Richir

    Arts et Métiers, France

    2 publications · 40 citations

    2

    h-index

  5. MP
    Marc Pallot

    University of Nottingham, United Kingdom

    2 publications · 40 citations

    2

    h-index

1–5 of 76

Institutions

50

  1. Arts et Métiers

    Paris, France

    3 h-index

    6 publications

    111 citations

  2. Furtwangen University

    Furtwangen im Schwarzwald, Germany

    3 h-index

    6 publications

    113 citations

  3. ParisTech

    Paris, France

    3 h-index

    5 publications

    96 citations

  4. Linköping University

    Linköping, Sweden

    3 h-index

    6 publications

    165 citations

  5. Laboratoire Angevin de Mécanique, Procédés et InnovAtion

    Angers, France

    2 h-index

    5 publications

    95 citations

  6. HES-SO University of Applied Sciences and Arts Western Switzerland

    Delémont, Switzerland

    1 h-index

    3 publications

    48 citations

  7. Finnish Society of Sciences and Letters

    Helsinki, Finland

    1 h-index

    1 publications

    12 citations

  8. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    1 h-index

    1 publications

    61 citations

1–8 of 50

Venues

  1. Managing Service Quality

    MSQ · 3 publications · 173 citations

    3

    h-index

  2. KTH Publication Database DiVA (KTH Royal Institute of Technology)

    Repository · 2 publications · 45 citations

    2

    h-index

  3. Service Science

    2 publications · 29 citations

    2

    h-index

  4. Journal of Service Research

    JSR · 2 publications · 309 citations

    2

    h-index

  5. Design Management Journal (Former Series)

    1 publications · 11 citations

    1

    h-index

1–5