Concepedia

Service Concept Design

Service Concept Design is a strategic framework within hospitality venture planning that delineates the unique operational and experiential elements of a service offering, distinguishing it from other planning constructs by specifying the integrated configuration of customer interactions, service processes, and value propositions that define the venture’s core hospitality experience.

158

Publications

11.4K

Citations

425

Authors

207

Institutions

Publications per year

2017–2026

38

Parents

Publications

158

Marketing Services: Competing Through Quality

Boris W. Becker, Leonard L. Berry, A. Parasuraman · Journal of Marketing · 1992 · 2.2K citations

, , +17

Key Concepts for New Service Development

Bo Edvardsson, Jan Olsson · Service Industries Journal · 1996 · 782 citations

, , +15

The service concept: the missing link in service design research?

Susan Meyer Goldstein, Robert B. Johnston, JoAnn Duffy et al. · Journal of Operations Management · 2002 · 761 citations

, , +11

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha et al. · Journal of Service Research · 2011 · 670 citations

, , +16

E-services

Richard Hull, Michael Benedikt, Vassilis Christophides et al. · 2003 · 277 citations

, , +7

1–5 of 158

Authors

425

  1. RV
    Rohit Verma

    Cornell University, United States

    5 publications · 185 citations

    5

    h-index

  2. BE
    Bo Edvardsson

    Karlstad University, Sweden

    5 publications · 1.3K citations

    5

    h-index

  3. RB
    Robert B. Johnston

    University of Warwick, United Kingdom

    4 publications · 931 citations

    4

    h-index

  4. AR
    Alice Rondini

    University of Bergamo, Italy

    3 publications · 92 citations

    3

    h-index

  5. MP
    Madeleine Pullman

    Portland State University, United States

    3 publications · 77 citations

    3

    h-index

1–5 of 425

Institutions

207

  1. Karlstad University

    Karlstad, Sweden

    8 h-index

    14 publications

    1.7K citations

  2. University of Warwick

    Coventry, United Kingdom

    5 h-index

    5 publications

    973 citations

  3. Linköping University

    Linköping, Sweden

    4 h-index

    6 publications

    181 citations

  4. Delft University of Technology

    Delft, The Netherlands

    4 h-index

    6 publications

    195 citations

  5. University of South Carolina

    Columbia, United States

    3 h-index

    4 publications

    278 citations

  6. University of Nottingham

    Nottingham, United Kingdom

    3 h-index

    3 publications

    87 citations

  7. University of Bergamo

    Bergamo, Italy

    3 h-index

    8 publications

    254 citations

  8. Loughborough University

    Loughborough, United Kingdom

    3 h-index

    3 publications

    90 citations

1–8 of 207

Venues

  1. Journal of service management

    6 publications · 377 citations

    6

    h-index

  2. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 5 publications · 167 citations

    5

    h-index

  3. Service Industries Journal

    5 publications · 874 citations

    5

    h-index

  4. Managing Service Quality

    MSQ · 5 publications · 477 citations

    5

    h-index

  5. International Journal of Operations & Production Management

    IJOPM · 4 publications · 207 citations

    4

    h-index

1–5