Concepedia

Retail Associate Performance

Retail Associate Performance is a performance metric that quantifies the effectiveness, efficiency, and behavioral contributions of individual retail sales associates in achieving organizational objectives through customer service, sales execution, and operational compliance.

18

Publications

1.4K

Citations

56

Authors

30

Institutions

Publications per year

2017–2026

2

Parents

Publications

18

Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

Adam Rapp, Thomas L. Baker, Daniel G. Bachrach et al. · Journal of Retailing · 2015 · 380 citations

, , +12

VIDEO‐BASED SITUATIONAL TESTING

Jeff A. Weekley, Casey Jones · Personnel Psychology · 1997 · 166 citations

, , +14

Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes

Richard G. Netemeyer, James G. Maxham · Journal of Retailing · 2006 · 159 citations

, , +16

Role Stressors and Retail Performance: The Role of Perceived Competitive Climate

Todd J. Arnold, Karen Flaherty, Kevin E. Voss et al. · Journal of Retailing · 2009 · 108 citations

, , +16

The Relationships Among Manager-, Employee-, and Customer-Company Identification: Implications For Retail Store Financial Performance

Donald R. Lichtenstein, Richard G. Netemeyer, James G. Maxham · Journal of Retailing · 2010 · 97 citations

, , +13

1–5 of 18

Authors

56

  1. JG
    James G. Maxham

    University of Virginia, United States

    2 publications · 256 citations

    2

    h-index

  2. RG
    Richard G. Netemeyer

    University of Virginia, United States

    2 publications · 256 citations

    2

    h-index

  3. HE
    Holly E. Bastow-Shoop

    University of Nebraska–Lincoln, United States

    1 publications · 62 citations

    1

    h-index

  4. LT
    Lew Taylor

    University of Nebraska–Lincoln, United States

    1 publications · 27 citations

    1

    h-index

  5. MB
    Michaël Beverland

    Monash University, Australia

    1 publications · 29 citations

    1

    h-index

1–5 of 56

Institutions

30

  1. University of Nebraska–Lincoln

    Lincoln, United States

    2 h-index

    3 publications

    116 citations

  2. University of Virginia

    Charlottesville, United States

    2 h-index

    4 publications

    512 citations

  3. Iowa State University

    Ames, United States

    1 h-index

    1 publications

    62 citations

  4. Loughborough University

    Loughborough, United Kingdom

    1 h-index

    1 publications

    40 citations

  5. University of Colorado Denver

    Denver, United States

    1 h-index

    1 publications

    22 citations

  6. Portland State University

    Portland, United States

    1 h-index

    1 publications

    380 citations

  7. Ruhr University Bochum

    Bochum, Germany

    1 h-index

    3 publications

    120 citations

  8. Florida Atlantic University

    Boca Raton, United States

    1 h-index

    1 publications

    47 citations

1–8 of 30

Venues

  1. Journal of Retailing

    6 publications · 852 citations

    6

    h-index

  2. Journal of Organizational Behavior Management

    2 publications · 39 citations

    2

    h-index

  3. Journal of Business and Psychology

    1 publications · 22 citations

    1

    h-index

  4. Personnel Psychology

    1 publications · 166 citations

    1

    h-index

  5. 1

    h-index

1–5