Concepedia
Statistics
Publications
19
Citations
6.1K
H-Index
18
Active since
1999
Affiliations
University of Virginia(Current)
Louisiana State University
Colorado State University
University of Colorado Boulder
Saint Louis University
James G. Maxham is an author at University of Virginia specializing in business, customer satisfaction, and marketing.
Publications per year
1999–2018
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
James G. Maxham, Richard G. Netemeyer · Journal of Marketing · 2002 · 1.2K citations
Business, Marketing, Marketing Management +17
Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
James G. Maxham, Richard G. Netemeyer · Journal of Retailing · 2002 · 949 citations
Business, Marketing, Marketing Management +16
Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
James G. Maxham · Journal of Business Research · 2001 · 930 citations
Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees
Michael D. Hartline, James G. Maxham, Daryl McKee · Journal of Marketing · 2000 · 794 citations
Business, Organizational Behavior, Strategy +8
Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
James G. Maxham, Richard G. Netemeyer · Journal of Marketing · 2003 · 643 citations
Business, Marketing, Organizational Behavior +17
1–5 of 19