Journal of Retailing · 2010 · 97 citations · 56 references
BusinessMarketingRetail ManagementRelationship MarketingRetail Human Resource ManagementRetail MarketingCustomer SatisfactionRetail Employee EngagementRetail Employee RelationsRetail Performance ManagementStore Performance AnalysisEmployee IdentificationRetail Associate PerformanceRetail Store OperationsStore Performance MeasurementStore Performance Metrics
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The Psychology of Interpersonal Relations.
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