Concepedia

Store Performance Metrics

Store Performance Metrics is a quantitative assessment framework used in retail management to evaluate the operational, financial, and customer-centric effectiveness of individual retail outlets by measuring specific performance indicators against established benchmarks.

104

Publications

6.3K

Citations

238

Authors

162

Institutions

Publications per year

2017–2026

24

Parents

Publications

104

Turnover, Social Capital Losses, and Performance

Jason D. Shaw, Michelle K. Duffy, Jonathan L. Johnson et al. · Academy of Management Journal · 2005 · 440 citations · Full text

, , +15

Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

Zeynep Ton, Robert S. Huckman · Organization Science · 2007 · 409 citations

, , +17

ORGANIZATIONAL PERFORMANCE AND ORGANIZATIONAL LEVEL TRAINING AND SUPPORT

James S. Russell, James R. Terborg, Mary L. Powers · Personnel Psychology · 1985 · 303 citations

, , +17

An examination of service-related antecedents to retail store performance

Chester C. Borucki, Michael J. Burke · Journal of Organizational Behavior · 1999 · 298 citations

, , +10

Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth*

Emin Babakus, Carol C. Bienstock, James R. Van Scotter · Decision Sciences · 2004 · 255 citations

, , +17

1–5 of 104

Authors

238

  1. DK
    Dinesh K. Gauri

    University of Arkansas at Fayetteville, United States

    3 publications · 130 citations

    3

    h-index

  2. SK
    Saravanan Kesavan

    University of North Carolina at Chapel Hill, United States

    3 publications · 108 citations

    3

    h-index

  3. RS
    Rhian Silvestro

    University of Warwick, United Kingdom

    2 publications · 247 citations

    2

    h-index

  4. RG
    Richard G. Netemeyer

    University of Virginia, United States

    2 publications · 119 citations

    2

    h-index

  5. MM
    Mohamed M. Mostafa

    Gulf University for Science & Technology, Kuwait

    2 publications · 72 citations

    2

    h-index

1–5 of 238

Institutions

162

  1. University of North Carolina at Chapel Hill

    Chapel Hill, United States

    4 h-index

    6 publications

    221 citations

  2. University of Arkansas at Fayetteville

    Fayetteville, United States

    3 h-index

    3 publications

    544 citations

  3. University of Pecs

    Pécs, Hungary

    2 h-index

    2 publications

    50 citations

  4. University of Reading

    Reading, United Kingdom

    2 h-index

    4 publications

    60 citations

  5. University at Buffalo, State University of New York

    Buffalo, United States

    2 h-index

    3 publications

    71 citations

  6. Western University

    London, Canada

    2 h-index

    3 publications

    281 citations

  7. University of Virginia

    Charlottesville, United States

    2 h-index

    5 publications

    260 citations

  8. Yıldız Technical University

    Istanbul, Türkiye

    2 h-index

    2 publications

    153 citations

1–8 of 162

Venues

  1. 10

    h-index

  2. Journal of Retailing

    7 publications · 387 citations

    7

    h-index

  3. 5

    h-index

  4. Journal of Retailing and Consumer Services

    4 publications · 202 citations

    4

    h-index

  5. Management Science

    3 publications · 152 citations

    3

    h-index

1–5