Concepedia

Loyalty Program Systems

Loyalty Program Systems is a specialized customer relationship management information system that records, integrates, and analyzes customer transactions and interactions across service touchpoints to administer membership benefits, rewards, and tier statuses with the aim of stimulating repeat patronage and enhancing customer lifetime value.

24

Publications

991

Citations

69

Authors

33

Institutions

Publications per year

2017–2026

10

Parents

Children

Publications

24

The financial impact of loyalty programs in the hotel industry: A social exchange theory perspective

Johnny Jiung‐Yee Lee, Michael L. Capella, Charles R. Taylor et al. · Journal of Business Research · 2014 · 137 citations

, , +17

The Impact of Customer Loyalty Programs on Customer Retention

Sima Ghaleb Magatef, Elham Fakhri Tomalieh · 2015 · 97 citations

, , +17

The effects of loyalty program introduction and design on short- and long-term sales and gross profits

Malika Chaudhuri, Clay M. Voorhees, Jonathan M. Beck · Journal of the Academy of Marketing Science · 2019 · 73 citations

, , +16

Intelligent design: How to model gambler risk assessment by using loyalty tracking data

Tony Schellinck, Tracy Schrans · Journal of Gambling Issues · 2011 · 63 citations · Full text

, , +17

Examining the differential effects of social and economic rewards in a hotel loyalty program

Jin‐Soo Lee, Nelson K. F. Tsang, Steve Pan · International Journal of Hospitality Management · 2015 · 61 citations

, , +16

1–5 of 24

Authors

69

  1. MC
    Malika Chaudhuri

    University of Dayton, United States

    1 publications · 73 citations

    1

    h-index

  2. MV
    Massimo Villari

    University of Messina, Italy

    1 publications · 43 citations

    1

    h-index

  3. TS
    Tracy Schrans

    Centre for Addiction and Mental Health, Canada

    1 publications · 63 citations

    1

    h-index

  4. MD
    Michael D. McDonald

    Binghamton University, United States

    1 publications · 29 citations

    1

    h-index

  5. AD
    Adnan DUYGUN

    İstanbul Gelişim Üniversitesi, Türkiye

    1 publications · 26 citations

    1

    h-index

1–5 of 69

Institutions

33

  1. Florida International University

    Miami, United States

    1 h-index

    2 publications

    44 citations

  2. University of Tennessee at Knoxville

    Knoxville, United States

    1 h-index

    1 publications

    40 citations

  3. University of Pittsburgh

    Pittsburgh, United States

    1 h-index

    1 publications

    15 citations

  4. SEO Amsterdam Economics

    Amsterdam, The Netherlands

    1 h-index

    1 publications

    18 citations

  5. University of Southern Indiana

    Evansville, United States

    1 h-index

    1 publications

    39 citations

  6. Angel Kanchev University of Ruse

    Rousse, Bulgaria

    1 h-index

    2 publications

    64 citations

  7. Bocconi University

    Milan, Italy

    1 h-index

    2 publications

    118 citations

  8. Vrije Universiteit Amsterdam

    Amsterdam, The Netherlands

    1 h-index

    3 publications

    54 citations

1–8 of 33

Venues

  1. Journal of Business Research

    JBR · 2 publications · 177 citations

    2

    h-index

  2. Journal of Retailing and Consumer Services

    2 publications · 98 citations

    2

    h-index

  3. Journal of Relationship Marketing

    JRM · 2 publications · 27 citations

    2

    h-index

  4. Business and Management Studies

    BMS · 1 publications · 29 citations

    1

    h-index

  5. Journal of Consumer Marketing

    1 publications · 27 citations

    1

    h-index

1–5