Concepedia

Nelson K. F. Tsang

NK

35

Publications

1.7K

Citations

22

H-Index

1997

Active since

Affiliations

Hong Kong Polytechnic University(Current)

James Cook University

Oklahoma State University

Central Queensland University

Nelson K. F. Tsang is an author at Hong Kong Polytechnic University specializing in business, tourism, and marketing.

Top concepts

BusinessTourismMarketingManagementHospitality ManagementCustomer SatisfactionHospitality MarketingHospitalityHospitality IndustryDestination Marketing

Publications per year

1997–2023

35

Publications

35

Service quality in China’s hotel industry: a perspective from tourists and hotel managers

Nelson K. F. Tsang, Hailin Qu · International Journal of Contemporary Hospitality Management · 2000 · 245 citations

Customer Satisfaction, Tourism Management, Destination Marketing +12

Measuring E-Service Quality for Online Travel Agencies

Nelson K. F. Tsang, Michael Tin Hang Lai, Rob Law · Journal of Travel & Tourism Marketing · 2010 · 159 citations

Customer Satisfaction, Tourism Supply, Digital Marketing +18

Hotel employees’ perceptions on corporate social responsibility: The case of Hong Kong

Henry Tsai, Nelson K. F. Tsang, Stephanie K.Y. Cheng · International Journal of Hospitality Management · 2012 · 151 citations

Tourism Management, Hong Kong, Management +11

Tourists’ Perceptions of Relational Quality Service Attributes: A Cross-Cultural Study

Nelson K. F. Tsang, John Ap · Journal of Travel Research · 2007 · 136 citations

Customer Satisfaction, Tourism Management, Hospitality +17

The impact of demographic factors on Hong Kong hotel employees’ choice of job‐related motivators

Simon Wong, Vickie Siu, Nelson K. F. Tsang · International Journal of Contemporary Hospitality Management · 1999 · 129 citations

Brand Strategy, Hospitality, Human Resource Management +26

Rows per page

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