Concepedia

Customer Performance Perspective

Customer Performance Perspective is a strategic performance measurement construct within the Balanced Scorecard framework that focuses on evaluating supply chain effectiveness through customer-centric metrics such as satisfaction, retention, market share, and delivery performance.

211

Publications

13.6K

Citations

516

Authors

287

Institutions

Publications per year

2017–2026

67

Parents

Publications

211

The balanced scorecard--measures that drive performance.

Robert S. Kaplan · PubMed · 1992 · 6.6K citations

, , +17

Market orientation, customer value, and superior performance

Stanley F. Slater, John C. Narver · Business Horizons · 1994 · 834 citations

, , +16

An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China

Yonggui Wang, Hing Po Lo, Renyong Chi et al. · Managing Service Quality · 2004 · 698 citations

, , +15

Capturing value creation in business relationships: A customer perspective

Wolfgang Ulaga · Industrial Marketing Management · 2003 · 658 citations

, , +16

Interaction Orientation and Firm Performance

Girish Ramani, V. Kumar · Journal of Marketing · 2008 · 505 citations

, , +12

1–5 of 211

Authors

516

  1. YW
    Yonggui Wang

    University of International Business and Economics, China

    3 publications · 830 citations

    3

    h-index

  2. AO
    Aron O’Cass

    University of Newcastle Australia, Australia

    3 publications · 127 citations

    3

    h-index

  3. LV
    Liem Viet Ngo

    UNSW Sydney, Australia

    2 publications · 72 citations

    2

    h-index

  4. GR
    Girish Ramani

    Drexel University, United States

    2 publications · 862 citations

    2

    h-index

  5. AN
    Anna Nosella

    University of Padua, Italy

    2 publications · 47 citations

    2

    h-index

1–5 of 516

Institutions

287

  1. University of Tasmania

    Hobart, Australia

    3 h-index

    5 publications

    232 citations

  2. University of St.Gallen

    Saint Gallen, Switzerland

    3 h-index

    9 publications

    162 citations

  3. University of Connecticut

    Storrs, United States

    2 h-index

    2 publications

    862 citations

  4. Monash University

    Melbourne, Australia

    2 h-index

    3 publications

    138 citations

  5. Drexel University

    Philadelphia, United States

    2 h-index

    2 publications

    862 citations

  6. Brunel University of London

    London, United Kingdom

    2 h-index

    5 publications

    237 citations

  7. University of Stuttgart

    Stuttgart, Germany

    2 h-index

    4 publications

    319 citations

  8. St. Bonaventure University

    Allegany, United States

    2 h-index

    4 publications

    164 citations

1–8 of 287

Venues

  1. Journal of Business and Industrial Marketing

    8 publications · 341 citations

    8

    h-index

  2. Journal of Business Research

    JBR · 7 publications · 681 citations

    7

    h-index

  3. Industrial Marketing Management

    5 publications · 995 citations

    5

    h-index

  4. International Journal of Production Research

    3 publications · 152 citations

    3

    h-index

  5. 3

    h-index

1–5