Concepedia

Hing Po Lo

HP

Statistics

Publications

6

Citations

1.1K

H-Index

6

Active since

1975

Affiliations

City University of Hong Kong(Current)

Hong Kong Polytechnic University

Hing Po Lo is an author at City University of Hong Kong specializing in customer satisfaction, consumer behavior, and hospitality marketing.

Top concepts

BusinessMarketingManagementService QualityConsumer BehaviorCustomer SatisfactionHospitality MarketingBrandingMedicineEconomics

Publications per year

1975–2009

6

Publications

6

An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China

Yonggui Wang, Hing Po Lo, Renyong Chi et al. · Managing Service Quality · 2004 · 690 citations

Customer Experience, Customer Satisfaction, Service Quality +18

Consumer satisfaction index: new practice and findings

Lai K. Chan, Yer Van Hui, Hing Po Lo et al. · European Journal of Marketing · 2003 · 141 citations

Customer Satisfaction, Consumer Study, Consumer Research +17

MODELING AIR PASSENGER TRAVEL BEHAVIOR ON AIRPORT GROUND ACCESS MODE CHOICES

Mei Ling Tam, William H. K. Lam, Hing Po Lo · Transportmetrica · 2008 · 98 citations

The Effect of Client and Type and Size of Construction Work on a Contractor's Bidding Strategy

Hing Po Lo · QUT ePrints (Queensland University of Technology) · 2001 · 76 citations

Incorporating passenger perceived service quality in airport ground access mode choice model

Mei Ling Tam, William H. K. Lam, Hing Po Lo · Transportmetrica · 2009 · 59 citations

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