Concepedia

Lai K. Chan

LK

32

Publications

1.8K

Citations

18

H-Index

1964

Active since

Affiliations

Western University(Current)

University of Manitoba

City University of Hong Kong

Chinese University of Hong Kong

University of Western States

Lai K. Chan is an author at Western University specializing in engineering, statistics, and statistical inference.

Top concepts

EngineeringStatisticsStatistical InferenceEstimation TheoryBusinessProbabilityProcess ControlManagementBiostatisticsSystems Engineering

Publications per year

1964–2021

32

Publications

32

A New Measure of Process Capability:<i>C<sub>pm</sub></i>

Lai K. Chan, Smiley W. Cheng, Frederick A. Spiring · Journal of Quality Technology · 1988 · 753 citations

Engineering, New Measure, Performance Measurement +16

Consumer satisfaction index: new practice and findings

Lai K. Chan, Yer Van Hui, Hing Po Lo et al. · European Journal of Marketing · 2003 · 141 citations

Customer Satisfaction, Consumer Study, Consumer Research +17

A mulvariate measure of process Capability

Lai K. Chan, S.W. Cheng, Fred Spiring · International Journal of Modelling and Simulation · 1991 · 101 citations

Productivity, Operations Research, Engineering +15

Skewness correction <i>X</i> and <i>R</i> charts for skewed distributions

Lai K. Chan, Heng Jian Cui · Naval Research Logistics (NRL) · 2003 · 91 citations

PRIORITIZING THE TECHNICAL MEASURES IN QUALITY FUNCTION DEPLOYMENT

Lai K. Chan, Ming L. Wu · Quality Engineering · 1998 · 75 citations

Software Maintenance, Total Quality Management, Customer Satisfaction +16

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