Concepedia

Customer Contribution

Customer Contribution is a scholarly advancement in the domain of customer participation that constitutes a discrete, original input—such as a method, model, framework, theory, construct, dataset, task, or metric—distinguishing itself by directly extending knowledge within its specific subfield.

37

Publications

3.5K

Citations

96

Authors

68

Institutions

Publications per year

2017–2026

15

Parents

Publications

37

Customer contributions and roles in service delivery

Mary Jo Bitner, William T. Faranda, Amy R. Hubbert et al. · International Journal of Service Industry Management · 1997 · 963 citations

, , +17

Innovation and business success: The mediating role of customer participation

Liem Viet Ngo, Aron O’Cass · Journal of Business Research · 2012 · 345 citations · Full text

, , +14

Different Roles, Different Strokes: Organizing Virtual Customer Environments to Promote Two Types of Customer Contributions

Satish Nambisan, Robert A. Baron · Organization Science · 2009 · 276 citations

, , +15

Customers' participation in product development through crowdsourcing: Issues and implications

Souad Djelassi, Isabelle Decoopman · Industrial Marketing Management · 2013 · 276 citations

, , +12

Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions

Bo Edvardsson, Per Kristensson, Peter Magnusson et al. · Technovation · 2011 · 246 citations

, , +15

1–5 of 37

Authors

96

  1. PS
    Patricia Sandmeier

    ABB (Switzerland), Switzerland

    2 publications · 91 citations

    2

    h-index

  2. JL
    Jiandong Lu

    Harbin Institute of Technology, China

    1 publications · 55 citations

    1

    h-index

  3. MY
    Mingchuan Yu

    Shanghai Normal University, China

    1 publications · 13 citations

    1

    h-index

  4. SD
    Sasa Djokic

    University of Edinburgh, United Kingdom

    1 publications · 11 citations

    1

    h-index

  5. MH
    Mohammad H. Eslami

    Jönköping University, Sweden

    1 publications · 51 citations

    1

    h-index

1–5 of 96

Institutions

68

  1. UNSW Sydney

    Sydney, Australia

    3 h-index

    4 publications

    464 citations

  2. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    2 h-index

    2 publications

    96 citations

  3. ABB (Switzerland)

    Zurich, Switzerland

    2 h-index

    2 publications

    91 citations

  4. City University of Hong Kong

    Hong Kong, Hong Kong

    2 h-index

    2 publications

    206 citations

  5. Goethe University Frankfurt

    Frankfurt am Main, Germany

    1 h-index

    3 publications

    321 citations

  6. Western New England University

    Springfield, United States

    1 h-index

    1 publications

    60 citations

  7. University of St.Gallen

    Saint Gallen, Switzerland

    1 h-index

    1 publications

    59 citations

  8. Boston University

    Boston, United States

    1 h-index

    1 publications

    29 citations

1–8 of 68

Venues

  1. Journal of Business Research

    JBR · 4 publications · 469 citations

    4

    h-index

  2. Journal of service management

    1 publications · 45 citations

    1

    h-index

  3. Technovation

    1 publications · 246 citations

    1

    h-index

  4. Organization Science

    1 publications · 276 citations

    1

    h-index

  5. Journal of Business and Industrial Marketing

    1 publications · 51 citations

    1

    h-index

1–5