A balanced scorecard is a strategic management system that translates an organization's strategy into a balanced set of financial and non-financial performance metrics distributed across four interdependent perspectives (financial, customer, internal process, and learning and growth) to align operations with strategic objectives and facilitate comprehensive performance monitoring.
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418
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The balanced scorecard : measures that drive performance
R. S. Caplan · Harvard business review · 1992 · 12.2K citations
Management, Performance Management, Strategic Management +14
The balanced scorecard: Translating strategy into action
Long Range Planning · 1997 · 8.3K citations
The balanced scorecard--measures that drive performance.
Robert S. Kaplan · PubMed · 1992 · 6.6K citations
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Cranfield University
Cranfield, United Kingdom
14 h-index
28 publications
4.7K citations
University of Tehran
Tehran, Iran
14 h-index
40 publications
1.5K citations
Istanbul Medipol University
Istanbul, Türkiye
14 h-index
35 publications
1.9K citations
Aarhus University
Aarhus, Denmark
14 h-index
22 publications
2.3K citations
Indian Institute of Technology Delhi
New Delhi, India
11 h-index
17 publications
2.4K citations
Islamic Azad University South Tehran Branch
Tehran, Iran
11 h-index
13 publications
897 citations
University of Minho
Braga, Portugal
10 h-index
20 publications
1.5K citations
UNSW Sydney
Sydney, Australia
10 h-index
19 publications
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- International Journal of Productivity and Performance Management
53 publications · 3.6K citations
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- Sustainability
32 publications · 1.3K citations
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- Total Quality Management & Business Excellence
26 publications · 1.2K citations
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- Measuring Business Excellence
29 publications · 2K citations
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- SSRN Electronic Journal
Repository · 38 publications · 2.3K citations
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See also Balanced Scorecard | |
|---|---|
Perspectives | Financial Perspective Customer Perspective Internal Process Perspective |
Performance Measures | Customer Satisfaction Financial Performance Analysis Non-financial Performance Metrics Market Share Performance Targets |
Implementation Process | Balanced Scorecard Cascading Scorecards Employee Performance Appraisal Scorecard Design Stakeholder Participation |
Strategy Mapping | System Dynamics Multi-criteria Decision Making Fuzzy Cognitive Maps Linear Programming Vertical Relationships |
Organizational Alignment | Strategy Maps Strategic Alignment Operationalization Of Strategy |