Statistics
Publications
17
Citations
6.4K
H-Index
16
Active since
2006
Sonja Gensler is an author at University of Groningen specializing in marketing, marketing management, and business.
Publications per year
2006–2025
17
17
The Impact of New Media on Customer Relationships
Thorsten Hennig‐Thurau, Edward C. Malthouse, Christian Friege et al. · Journal of Service Research · 2010 · 1.4K citations · Full text
Managing Brands in the Social Media Environment
Sonja Gensler, Franziska Völckner, Yuping Liu–Thompkins et al. · Journal of Interactive Marketing · 2013 · 884 citations
Brave New World? On AI and the Management of Customer Relationships
Barak Libai, Yakov Bart, Sonja Gensler et al. · Journal of Interactive Marketing · 2020 · 321 citations · Full text
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