Lauren Skinner Beitelspacher

Understanding social media effects across seller, retailer, and consumer interactions

Adam Rapp, Lauren Skinner Beitelspacher, Dhruv Grewal et al. · Journal of the Academy of Marketing Science · 2013 · 613 citations

Customer Satisfaction, Social Media Effects, Online Customer Behavior +14

Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

Adam Rapp, Thomas L. Baker, Daniel G. Bachrach et al. · Journal of Retailing · 2015 · 373 citations

Customer Experience, Customer Satisfaction, Performance Studies +8

Integrating information technology and marketing: An examination of the drivers and outcomes of e-Marketing capability

Kevin J. Trainor, Adam Rapp, Lauren Skinner Beitelspacher et al. · Industrial Marketing Management · 2010 · 222 citations

Customer Satisfaction, Technology Acceptance Model, Information Technology Management +7

Sustainable Retailing

Gautham Vadakkepatt, Karen Page Winterich, Vikas Mittal et al. · Journal of Retailing · 2020 · 194 citations · Full text

In-Store Mobile Phone Use and Customer Shopping Behavior: Evidence from the Field

Dhruv Grewal, Carl-Philip Ahlbom, Lauren Skinner Beitelspacher et al. · Journal of Marketing · 2018 · 170 citations

Customer Satisfaction, Conventional Shopping Loop, Behavioral Decision Making +20