Carl-Philip Ahlbom

In-Store Mobile Phone Use and Customer Shopping Behavior: Evidence from the Field

Dhruv Grewal, Carl-Philip Ahlbom, Lauren Skinner Beitelspacher et al. · Journal of Marketing · 2018 · 170 citations

Customer Satisfaction, Conventional Shopping Loop, Behavioral Decision Making +20

Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences

Dhruv Grewal, Sabine Benoit, Stephanie Noble et al. · Journal of Retailing · 2023 · 80 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +19

Emotional responses to likes and comments regulate posting frequency and content change behaviour on social media: An experimental study and mediation model

Kseniya Stsiampkouskaya, Adam Joinson, Lukasz Piwek et al. · Computers in Human Behavior · 2021 · 59 citations

Behavioral Sciences, Social Media, Emotion Regulation +15

Autonomous stores: How levels of in-store automation affect store patronage

Sabine Benoit, Birgit Altrichter, Dhruv Grewal et al. · Journal of Retailing · 2024 · 33 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +16

The Sales Impact of Using Handheld Scanners: Evidence from the Field

Dhruv Grewal, Stephanie Noble, Carl-Philip Ahlbom et al. · Journal of Marketing Research · 2020 · 26 citations

Customer Satisfaction, Handheld Scanners, Behavioral Decision Making +26