Do customers always adopt buy-online-and-pick-up-in-store service? Consideration of location-based store density in omni-channel retailing

Mental Accounting and Consumer Choice

Richard H. Thaler · Marketing Science · 1985 · 4.8K citations

Social Sciences, Economics, Marketing +17

Channel Conflict and Coordination in the E‐Commerce Age

Andy A. Tsay, Narendra Agrawal · Production and Operations Management · 2004 · 1K citations

Management, Operations Management, Strategic Management +17

Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider

Mitzi M. Montoya‐Weiss, Glenn B. Voss, Dhruv Grewal · Journal of the Academy of Marketing Science · 2003 · 776 citations

Business, Information Systems, Marketing +16

Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

Santiago Gallino, Antonio Moreno · Management Science · 2014 · 697 citations

Business, Operations Management, Retail Management +15

Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration

Dennis Herhausen, Jochen Binder, Marcus Schoegel et al. · Journal of Retailing · 2015 · 653 citations

Management, Marketing, Marketing Management +14