Omnichannel battle between Amazon and Walmart: Is the focus on delivery the best strategy?

When choice is demotivating: Can one desire too much of a good thing?

Sheena S. Iyengar, Mark R. Lepper · Journal of Personality and Social Psychology · 2000 · 2.8K citations

Social Sciences, Behavioral Sciences, Economics +11

When choice is demotivating: Can one desire too much of a good thing?

Sheena S. Iyengar, Mark R. Lepper · Journal of Personality and Social Psychology · 2000 · 2.6K citations

Social Sciences, Behavioral Sciences, Economics +11

Frictionless Commerce? A Comparison of Internet and Conventional Retailers

Erik Brynjolfsson, Michael D. Smith · Management Science · 2000 · 2.5K citations

Business, Business Economics, Economics +17

Customer loyalty in e-commerce: an exploration of its antecedents and consequences

Srini S. Srinivasan, Rolph E. Anderson, Kishore Ponnavolu · Journal of Retailing · 2002 · 2.3K citations

Business, Marketing, Marketing Management +12

eTailQ: dimensionalizing, measuring and predicting etail quality

Mary Wolfinbarger, Mary C. Gilly · Journal of Retailing · 2003 · 2.3K citations

Management, Quality Management, Quality Assurance +10