Materials Today Proceedings · 2020 · 40 citations · 22 references
BusinessMarketingMarketing ManagementCustomer Relationship ManagementRelationship MarketingServices MarketingConsumer LoyaltyConsumer SatisfactionCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionService QualityCustomer Satisfaction VariablesPerceived Service QualityService Quality GapsService Quality ModelsService Quality Perception
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