Concepedia

Constructing online switching barriers: examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers

Ezlika M. Ghazali, Bang Nguyen, Dilip S. Mutum, Amrul Asraf Mohd‐Any

Electronic Markets · 2016 · 121 citations · 100 references

Concepts

BusinessMarketingRetail ManagementCustomer Relationship ManagementE-commerce RetailingRetail MarketingConsumer LoyaltyCustomer LoyaltyE-commerce MarketingOnline Consumer BehaviorOnline Retail PlatformsSwitching CostsLoyalty In Digital PlatformsLoyalty In Online MarketsOnline LoyaltyOnline-to-store InteractionPerceived Switching CostsStore-to-online InteractionSwitching Barriers

References

100

Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives

Li‐tze Hu, Peter M. Bentler · Structural Equation Modeling A Multidisciplinary Journal · 1999 · 105.4K citations

Education, Biostatistics, Educational Measurement +16

Harvard business review

Journal of the American Dietetic Association · 1994 · 46.5K citations

Multiple regression: testing and interpreting interactions

Choice Reviews Online · 1992 · 37.2K citations

Public Health, Biostatistics, Causal Inference +9

On the evaluation of structural equation models

Richard P. Bagozzi, Youjae Yi · Journal of the Academy of Marketing Science · 1988 · 20.6K citations

Social Sciences, Behavioral Sciences, Psychology +11

The Commitment-Trust Theory of Relationship Marketing

Robert M. Morgan, Shelby D. Hunt · Journal of Marketing · 1994 · 17.4K citations

Business, Marketing, Marketing Management +10