Tourism Management · 2008 · 1.3K citations · 29 references
BusinessMarketingMarketing ManagementConsumer BehaviorHospitality MarketingTourismConsumer SatisfactionCustomer EngagementCustomer Experience ManagementCustomer SatisfactionHotel MarketingOnline Consumer BehaviorElectronic ReviewsHotel Customer ExperienceOnline Review EffectsOnline Service ReviewsReview Helpfulness
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