Concepedia
Tourism Management · 2005 · 220 citations · 35 references
Customer SatisfactionService QualityDigital MarketingHospitality MarketingBusinessChinese Hotel CustomersManagementConsumer BehaviorMarketingHospitality IndustryCustomer LoyaltyHospitality Management
35
E-satisfaction: an initial examination
David M. Szymanski, Richard T. Hise · Journal of Retailing · 2000 · 2K citations
Customer Satisfaction, Initial Examination, Technology Acceptance Model +8
Consumer Reactions to Electronic Shopping on the World Wide Web
Sirrka L. Jarvenpaa, Peter Todd · International Journal of Electronic Commerce · 1996 · 1.6K citations
Customer Experience, Customer Satisfaction, Consumer Uncertainty +19
The antecedents and consequences of trust in online-purchase decisions
Sung‐Joon Yoon · Journal of Interactive Marketing · 2002 · 1K citations
An empirical study on consumer acceptance of products in electronic markets: a transaction cost model
Ting‐Peng Liang, Jin-Shiang Huang · Decision Support Systems · 1998 · 730 citations
Electronic Marketplace, Customer Satisfaction, Online Customer Behavior +11
Internet shopping, consumer search and product branding
Michael R. Ward, Michael J. Lee · Journal of Product & Brand Management · 2000 · 325 citations
Customer Satisfaction, Online Customer Behavior, Brand Reliance +11