Current issues in the understanding of consumer food choice

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations

Customer Satisfaction, Behavioral Decision Making, Consumer Study +24

Free Competition and the Optimal Amount of Fraud

Michael R. Darby, Edi Karni · The Journal of Law and Economics · 1973 · 3.8K citations

Fraud Detection, Economics, Competition Policy +2

The Social Amplification of Risk: A Conceptual Framework

Roger E. Kasperson, Ortwin Renn, Paul Slovic et al. · Risk Analysis · 1988 · 3.5K citations · Full text

Social Psychology, Social Influence, Risk Analysis +22

Cognitive, Affective, and Attribute Bases of the Satisfaction Response

Richard L. Oliver · Journal of Consumer Research · 1993 · 3.2K citations

Customer Satisfaction, Behavioral Decision Making, Affective Variable +17

A Means-End Chain Model Based on Consumer Categorization Processes

Jonathan A. Gutman · Journal of Marketing · 1982 · 1.9K citations

Customer Satisfaction, Important Role, Perceived Product +15