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A Means-End Chain Model Based on Consumer Categorization Processes
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1982
Year
Customer SatisfactionImportant RolePerceived ProductConsumer AppealProduct ExperienceConsumer StudyInteractive MarketingManagementBusinessConsumer ResearchConsumer BehaviorConsumer ValuesConsumer Categorization ProcessesUser PerceptionMarketingBuying BehaviorConsumer AttitudeConsumer Choice
To practitioner and researcher alike, consumer values play an important role in understanding behavior in the marketplace. This paper presents a model linking perceived product attributes to values.
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