Revenue management: Resolving potential customer conflicts

Fairness and the Assumptions of Economics

Daniel Kahneman, Jack L. Knetsch, Richard H. Thaler · The Journal of Business · 1986 · 2.5K citations

Social Sciences, Business Economics, Economics +6

Yield Management at American Airlines

Barry Smith, John F. Leimkuhler, Ross Darrow · INFORMS Journal on Applied Analytics · 1992 · 700 citations

Management, Decision Sciences, Operations Management +17

Services Marketing: People, Technology, Strategy

Managing Service Quality · 2004 · 693 citations

Business, Marketing, Marketing Management +17

Preventing the premature death of relationship marketing.

Susan Fournier, Susan Dobscha, David Glen Mick · PubMed · 1998 · 674 citations

Business, Marketing, Marketing Management +12

The service-driven service company.

L A Schlesinger, James L. Heskett · PubMed · 1991 · 446 citations

Management, Human Resource Management, Organizational Behavior +16