Concepedia

Cross-channel free-riding consumer behavior in a multichannel environment: An investigation of shopping motives, sociodemographics and product categories

Sandrine Heitz-Spahn

Journal of Retailing and Consumer Services · 2013 · 225 citations · 49 references

Concepts

BusinessMarketingMarketing ManagementConsumer BehaviorRetail MarketingConsumer InvolvementConsumer LoyaltyConsumer NeedsConsumer TheoryCross-channel Customer ExperienceRetail Consumer BehaviorChannel MotivationConsumer Behavior AnalysisCross-channel Customer EngagementCross-channel Shopping Behavior

References

49

A Paradigm for Developing Better Measures of Marketing Constructs

Gilbert A. Churchill · Journal of Marketing Research · 1979 · 12.7K citations

Business, Marketing, Marketing Management +2

The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun

Morris B. Holbrook, Elizabeth C. Hirschman · Journal of Consumer Research · 1982 · 8K citations

Social Sciences, Psychology, Social Psychology +16

Whence Consumer Loyalty?

Richard L. Oliver · Journal of Marketing · 1999 · 6.9K citations

Business, Marketing, Marketing Management +10

Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value

Barry J. Babin, William R. Darden, Mitch Griffin · Journal of Consumer Research · 1994 · 5.9K citations

Business, Marketing, Marketing Management +17

Dimensions of Consumer Expertise

Joseph W. Alba, J. Wesley Hutchinson · Journal of Consumer Research · 1987 · 4.3K citations · Full text

Business, Marketing, Psychology +11