Concepedia

Customer-centric Process Design

Customer-Centric Process Design is a business process modeling approach that systematically prioritizes customer needs, values, and experiences as the primary drivers in the reconfiguration of organizational workflows, distinguishing it from function- or technology-driven design methodologies within the domain of Business Process Reengineering.

39

Publications

3.4K

Citations

100

Authors

56

Institutions

Publications per year

2017–2026

18

Parents

Publications

39

Mindful consumption: a customer-centric approach to sustainability

Jagdish N. Sheth, Nirmal Sethia, Shanthi Srinivas · Journal of the Academy of Marketing Science · 2010 · 1.2K citations

, , +14

Extending the service-dominant logic: from customer centricity to balanced centricity

Evert Gummesson · Journal of the Academy of Marketing Science · 2007 · 477 citations

, , +13

Using AHP and TOPSIS approaches in customer-driven product design process

Ming‐Chyuan Lin, Chencheng Wang, Ming‐Shi Chen et al. · Computers in Industry · 2007 · 470 citations

, , +14

Customer-Centric Science: Reporting Significant Research Results With Rigor, Relevance, and Practical Impact in Mind

Herman Aguinis, Steve Werner, JéAnna Lanza Abbott et al. · Organizational Research Methods · 2009 · 237 citations

, , +16

From business process management to customer process management

Peter Trkman, Willem Mertens, Stijn Viaene et al. · Business Process Management Journal · 2015 · 92 citations

, , +11

1–5 of 39

Authors

100

  1. JN
    Jagdish N. Sheth

    Emory University, United States

    2 publications · 1.3K citations

    3

    h-index

  2. EG
    Evert Gummesson

    Stockholm University, Sweden

    2 publications · 519 citations

    2

    h-index

  3. AA
    Anupama Ambika

    Mudra Institute of Communications Ahmedabad, India

    1 publications · 71 citations

    2

    h-index

  4. VJ
    Varsha Jain

    Mudra Institute of Communications Ahmedabad, India

    1 publications · 71 citations

    2

    h-index

  5. LR
    Lea Rupprecht

    University of Augsburg, Germany

    2 publications · 77 citations

    2

    h-index

1–5 of 100

Institutions

56

  1. Emory University

    Atlanta, United States

    3 h-index

    2 publications

    1.3K citations

  2. Hanken School of Economics

    Helsinki, Finland

    2 h-index

    2 publications

    90 citations

  3. University of Augsburg

    Augsburg, Germany

    2 h-index

    4 publications

    129 citations

  4. Mudra Institute of Communications Ahmedabad

    Ahmedabad, India

    2 h-index

    1 publications

    71 citations

  5. University of Bayreuth

    Bayreuth, Germany

    2 h-index

    2 publications

    77 citations

  6. Fraunhofer Institute for Applied Information Technology

    Sankt Augustin, Germany

    2 h-index

    3 publications

    128 citations

  7. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    1 h-index

    1 publications

    37 citations

  8. Hungarian University of Sports Science

    Budapest, Hungary

    1 h-index

    1 publications

    21 citations

1–8 of 56

Venues

  1. Business Process Management Journal

    BPMJ · 3 publications · 185 citations

    3

    h-index

  2. Journal of Business Research

    JBR · 3 publications · 161 citations

    3

    h-index

  3. Journal of the Academy of Marketing Science

    2 publications · 1.7K citations

    2

    h-index

  4. Journal of the Association for Information Systems

    JAIS · 2 publications · 22 citations

    2

    h-index

  5. Computer Integrated Manufacturing Systems

    1 publications · 24 citations

    1

    h-index

1–5