Concepedia

Willem Mertens

WM

9

Publications

622

Citations

9

H-Index

2012

Active since

Affiliations

Queensland University of Technology(Current)

Vlerick Business School

Griffith University

University of Ljubljana

Willem Mertens is an author at Queensland University of Technology specializing in management, business, and organizational behavior.

Top concepts

ManagementBusinessStrategic ManagementOrganizational BehaviorMarketingOrganizational CommunicationHuman ResourcesInformation ManagementBusiness Process ModelingOrganizational Psychology

Publications per year

2012–2019

9

Publications

9

Ten principles of good business process management

Jan vom Brocke, Theresa Schmiedel, Jan Recker et al. · Business Process Management Journal · 2014 · 257 citations · Full text

From business process management to customer process management

Peter Trkman, Willem Mertens, Stijn Viaene et al. · Business Process Management Journal · 2015 · 91 citations

Customer Satisfaction, Business Intelligence, Services Management +18

A Framework for the Study of Positive Deviance in Organizations

Willem Mertens, Jan Recker, Thomas Kohlborn et al. · Deviant Behavior · 2016 · 72 citations

Social Psychology, Organizational Culture, Organization Science +18

Constructive deviance as a driver for performance in retail

Willem Mertens, Jan Recker, Tyge‐F. Kummer et al. · Journal of Retailing and Consumer Services · 2016 · 59 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Management +8

Practices of knowledge intensive process management: quantitative insights

Willem Mertens, Joachim Van den Bergh · Business Process Management Journal · 2013 · 52 citations

Project Management, Business Process Modeling, Human Resource Management +20

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