Concepedia

Customer Sensing

Customer Sensing is a methodological framework within capability sensing that systematically identifies and interpretscustomer needs, behaviors, and preferences through real-time data acquisition and analysis to inform organizational decision-making.

22

Publications

1.6K

Citations

62

Authors

30

Institutions

Publications per year

2017–2026

9

Parents

Publications

22

Leveraging Information Technology Infrastructure to Facilitate a Firm's Customer Agility and Competitive Activity: An Empirical Investigation

Nicholas Roberts, Varun Grover · Journal of Management Information Systems · 2012 · 496 citations

, , +17

Analytics for Customer Engagement

Tammo H.A. Bijmolt, Peter S. H. Leeflang, Frank E. Block et al. · Journal of Service Research · 2010 · 445 citations · Full text

, , +17

Revisiting customer analytics capability for data-driven retailing

Md Afnan Hossain, Shahriar Akter, Venkata Yanamandram · Journal of Retailing and Consumer Services · 2020 · 88 citations · Full text

, , +14

Robust and affordable retail customer profiling by vision and radio beacon sensor fusion

Mirco Sturari, Daniele Liciotti, Roberto Pierdicca et al. · Pattern Recognition Letters · 2016 · 72 citations

, , +14

Generating and exploiting customer insights from social media data

Alexander Wieneke, Christiane Lehrer · Electronic Markets · 2016 · 62 citations

, , +14

1–5 of 22

Authors

62

  1. NB
    Neeraj Bharadwaj

    University of Tennessee at Knoxville, United States

    2 publications · 101 citations

    2

    h-index

  2. SA
    Sascha Alavi

    Ruhr University Bochum, Germany

    2 publications · 72 citations

    2

    h-index

  3. JW
    Jan Wieseke

    Ruhr University Bochum, Germany

    2 publications · 72 citations

    2

    h-index

  4. PS
    Peter S. H. Leeflang

    University of Groningen, Netherlands

    1 publications · 445 citations

    1

    h-index

  5. VG
    Varun Grover

    University of South Carolina, United States

    1 publications · 496 citations

    1

    h-index

1–5 of 62

Institutions

30

  1. University of Groningen

    Groningen, The Netherlands

    1 h-index

    2 publications

    890 citations

  2. South Westphalia University of Applied Sciences

    Iserlohn, Germany

    1 h-index

    1 publications

    23 citations

  3. Marche Polytechnic University

    Ancona, Italy

    1 h-index

    7 publications

    504 citations

  4. Institute of Software

    Beijing, China

    1 h-index

    3 publications

    51 citations

  5. Universidad de Londres

    Mexico City, Mexico

    1 h-index

    1 publications

    445 citations

  6. IT University of Copenhagen

    Copenhagen, Denmark

    1 h-index

    1 publications

    15 citations

  7. Ludwig-Maximilians-Universität München

    Munich, Germany

    1 h-index

    1 publications

    23 citations

  8. Edge Hill University

    Ormskirk, United Kingdom

    1 h-index

    2 publications

    24 citations

1–8 of 30

Venues

  1. Journal of Product Innovation Management

    2 publications · 101 citations

    2

    h-index

  2. Journal of Service Research

    JSR · 1 publications · 445 citations

    1

    h-index

  3. Journal of Retailing and Consumer Services

    1 publications · 88 citations

    1

    h-index

  4. Journal of Management Information Systems

    JMIS · 1 publications · 496 citations

    1

    h-index

  5. International Journal of Engineering & Technology

    IJET · 1 publications · 32 citations

    1

    h-index

1–5